We publish how fast we reply to renters and how we handle maintenance, measured from our own systems. Every community shows the same metrics. When we cannot measure something reliably, we say so instead of guessing.
Rules
A cell is published only when n is 20 or more in the window; otherwise it shows insufficient_n with n.
Every property shows the same four metrics; a metric we cannot measure reliably shows not_measured with a reason.
Property-level aggregates only: no unit, staff or resident detail.
Medians are censor-aware: open items count as not completed.
Values pending an audit show only in private previews, and maintenance figures are shown for Ashton Park and The Midway together or not at all.
Owner consent is required before any metric is published publicly.
Exclusions (spam or test leads, bulk imports) are counted and disclosed.
Ashton Park
Operator performance at Ashton Park
Metric
Result
Status
n
Window
Method
Leasing reply time
Not yet measured.
Not measured
n/a
n/a
We have not published this yet because we cannot measure it reliably (phone and some listing-site replies are not logged in Base yet).
Maintenance closed within 7 days
Pending audit.
Pending audit
99
Jul 9 to Oct 7, 2026
Share of Rent Manager work orders opened in the last 90 days that were closed within 7 days (open orders count as not closed); n = 99; as of 2026-10-08. Closure means the work order was closed in our maintenance system. Rent Manager closures pending an audit.
Emergency response within 24 hours
Not yet measured.
Not measured
n/a
n/a
We have not published this yet because we cannot measure it reliably (work orders carry no emergency flag yet).
Application decision time
Not yet measured.
Not measured
n/a
n/a
We have not published this yet because we cannot measure it reliably (application decision times are not recorded in Base yet).
Median minutes from the moment Base received an inquiry to the first reply sent to the renter (automated or human), across all Zillow inquiries for this property; n = 39; 2026-08-08 to 2026-10-07; as of 2026-10-08. Owner consent pending.
Leasing reply time (Zillow inquiries, after hours)
Pending owner consent.
Pending audit
23
Aug 8 to Oct 7, 2026
Median minutes from the moment Base received an inquiry to the first reply sent to the renter (automated or human), across Zillow inquiries received after business hours for this property; n = 23; 2026-08-08 to 2026-10-07; as of 2026-10-08. Owner consent pending.
Leasing reply time (Zillow inquiries, business hours)
Not enough data yet (n = 16, fewer than 20).
Not enough data
16
Aug 8 to Oct 7, 2026
Median minutes from the moment Base received an inquiry to the first reply sent to the renter (automated or human), across Zillow inquiries received during business hours for this property; n = 16; 2026-08-08 to 2026-10-07; as of 2026-10-08. Fewer than 20 inquiries in the window.
Maintenance closed within 7 days
Not yet measured.
Not measured
n/a
n/a
We have not published this yet because we cannot measure it reliably (close dates are administrative; intake gap since 2026-09-11).
Emergency response within 24 hours
Not yet measured.
Not measured
n/a
n/a
We have not published this yet because we cannot measure it reliably (work orders carry no emergency flag yet).
Application decision time
Not yet measured.
Not measured
n/a
n/a
We have not published this yet because we cannot measure it reliably (application decision times are not recorded in Base yet).
We have not published this yet because we cannot measure it reliably (replies happen outside Base's logged channels).
Maintenance closed within 7 days
Pending audit.
Pending audit
98
Jul 9 to Oct 7, 2026
Share of Rent Manager work orders opened in the last 90 days that were closed within 7 days (open orders count as not closed); n = 98; as of 2026-10-08. Closure means the work order was closed in our maintenance system. Rent Manager closures pending an audit.
Emergency response within 24 hours
Not yet measured.
Not measured
n/a
n/a
We have not published this yet because we cannot measure it reliably (work orders carry no emergency flag yet).
Application decision time
Not yet measured.
Not measured
n/a
n/a
We have not published this yet because we cannot measure it reliably (application decision times are not recorded in Base yet).