--- title: "Operator performance: methods and results | Base Verified Rentals" canonical: "https://listings.base.homes/about/operator-performance" as_of: "2026-10-08" snapshot_id: "2acf413ad5ec" profile: "public" --- # Operator performance > Prototype. Facts come from a dated Rent Manager snapshot (Oct 8, 2026). Confirm current prices and availability with leasing at +1 (855) 684-1676. We publish how fast we reply to renters and how we handle maintenance, measured from our own systems. Every community shows the same metrics. When we cannot measure something reliably, we say so instead of guessing. ## Rules - A cell is published only when n is 20 or more in the window; otherwise it shows insufficient\_n with n. - Every property shows the same four metrics; a metric we cannot measure reliably shows not\_measured with a reason. - Property-level aggregates only: no unit, staff or resident detail. - Medians are censor-aware: open items count as not completed. - Values pending an audit show only in private previews, and maintenance figures are shown for Ashton Park and The Midway together or not at all. - Owner consent is required before any metric is published publicly. - Exclusions (spam or test leads, bulk imports) are counted and disclosed. ## Ashton Park **Operator performance at Ashton Park** | Metric | Result | Status | n | Window | Method | | --- | --- | --- | ---: | --- | --- | | Leasing reply time | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (phone and some listing-site replies are not logged in Base yet). | | Maintenance closed within 7 days | Pending audit. | (pending audit) | 99 | Jul 9 to Oct 7, 2026 | Share of Rent Manager work orders opened in the last 90 days that were closed within 7 days (open orders count as not closed); n = 99; as of 2026-10-08. Closure means the work order was closed in our maintenance system. Rent Manager closures pending an audit. | | Emergency response within 24 hours | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (work orders carry no emergency flag yet). | | Application decision time | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (application decision times are not recorded in Base yet). | [Ashton Park record](/apartments/killeen-tx/ashton-park#performance) ## Highlander Apartments **Operator performance at Highlander Apartments** | Metric | Result | Status | n | Window | Method | | --- | --- | --- | ---: | --- | --- | | Leasing reply time (Zillow inquiries) | Pending owner consent. | (pending audit) | 39 | Aug 8 to Oct 7, 2026 | Median minutes from the moment Base received an inquiry to the first reply sent to the renter (automated or human), across all Zillow inquiries for this property; n = 39; 2026-08-08 to 2026-10-07; as of 2026-10-08. Owner consent pending. | | Leasing reply time (Zillow inquiries, after hours) | Pending owner consent. | (pending audit) | 23 | Aug 8 to Oct 7, 2026 | Median minutes from the moment Base received an inquiry to the first reply sent to the renter (automated or human), across Zillow inquiries received after business hours for this property; n = 23; 2026-08-08 to 2026-10-07; as of 2026-10-08. Owner consent pending. | | Leasing reply time (Zillow inquiries, business hours) | Not enough data yet (n = 16, fewer than 20). | (not enough data) | 16 | Aug 8 to Oct 7, 2026 | Median minutes from the moment Base received an inquiry to the first reply sent to the renter (automated or human), across Zillow inquiries received during business hours for this property; n = 16; 2026-08-08 to 2026-10-07; as of 2026-10-08. Fewer than 20 inquiries in the window. | | Maintenance closed within 7 days | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (close dates are administrative; intake gap since 2026-09-11). | | Emergency response within 24 hours | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (work orders carry no emergency flag yet). | | Application decision time | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (application decision times are not recorded in Base yet). | [Highlander Apartments record](/apartments/killeen-tx/highlander#performance) ## The Midway **Operator performance at The Midway** | Metric | Result | Status | n | Window | Method | | --- | --- | --- | ---: | --- | --- | | Leasing reply time | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (replies happen outside Base's logged channels). | | Maintenance closed within 7 days | Pending audit. | (pending audit) | 98 | Jul 9 to Oct 7, 2026 | Share of Rent Manager work orders opened in the last 90 days that were closed within 7 days (open orders count as not closed); n = 98; as of 2026-10-08. Closure means the work order was closed in our maintenance system. Rent Manager closures pending an audit. | | Emergency response within 24 hours | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (work orders carry no emergency flag yet). | | Application decision time | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (application decision times are not recorded in Base yet). | [The Midway record](/apartments/waco-tx/the-midway#performance) ## Jupiter Place **Operator performance at Jupiter Place** | Metric | Result | Status | n | Window | Method | | --- | --- | --- | ---: | --- | --- | | Leasing reply time | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (leasing and maintenance for this community are not tracked in Base yet). | | Maintenance closed within 7 days | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (leasing and maintenance for this community are not tracked in Base yet). | | Emergency response within 24 hours | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (leasing and maintenance for this community are not tracked in Base yet). | | Application decision time | Not yet measured. | (not measured) | n/a | n/a | We have not published this yet because we cannot measure it reliably (leasing and maintenance for this community are not tracked in Base yet). | [Jupiter Place record](/apartments/garland-tx/jupiter-place#performance) --- **Managed and leased by Base.** Broker information: pending confirmation (prototype). Equal Housing Opportunity. We do business in accordance with the federal Fair Housing Act and the Texas Fair Housing Act. We do not discriminate on the basis of race, color, religion, sex, disability, familial status or national origin. Base will never ask you to pay by wire transfer, gift card, cryptocurrency or a payment app to a person, to pay before you have seen the home or signed a lease, or to send your Social Security number or ID by text, email or social media. [Check official contacts](/official-contacts). Official leasing text line: [+1 (855) 684-1676](sms:+18556841676). Prices and availability come from our property management system as of Oct 8, 2026. Specials are quoted only with written terms and an end date. [Accessibility](/accessibility) · [Fair housing](/fair-housing) · [Privacy](/privacy) · [About the data](/about/data) · [For AI agents](/about/agents) · [Operator performance](/about/operator-performance) · [Official contacts](/official-contacts)